Shipping Policy
Thank you for choosing TRENDY LA WHOLESALE LLC (“we,” “us,” or “our”) for your wholesale jewelry, specialty gifts, and fidget toy needs—including our popular 3D Printed Dragon with Surprise Egg collection. We are committed to providing reliable, transparent, and convenient shipping services to our customers worldwide. This Shipping Policy outlines the details of our shipping process, delivery timelines, costs, and related terms when purchasing from our website https://lscfk.com/. By placing an order with us, you agree to the provisions below.
1. Shipping Coverage & Costs
1.1 Free Worldwide Shipping
We offer free standard shipping on all orders (retail and wholesale) to destinations worldwide. This includes coverage of all customs fees, duties, and taxes—there are no hidden charges for international shipping. You will not be billed additional fees upon delivery, as all associated costs are included in your order total at checkout.
1.2 Shipping Methods
We partner with reputable global shipping carriers (e.g., USPS, FedEx, DHL, UPS) to ensure safe and timely delivery. The carrier and shipping method will be selected based on your destination, order size, and product type (e.g., delicate jewelry may require expedited handling). We reserve the right to adjust the shipping method to ensure the most efficient delivery, while maintaining our free shipping commitment.
2. Order Processing Time
2.1 Standard Processing
Orders are processed Monday through Friday (excluding U.S. federal holidays) within 1-3 business days of payment confirmation. Processing time includes order verification, packaging, and preparation for shipment. For wholesale orders or large bulk purchases, processing time may extend to 3-5 business days—we will notify you via email if your order requires additional processing time.
2.2 3D Printed & Specialty Items
Our 3D Printed Dragon with Surprise Egg toys and custom 3D-printed products are crafted to order. As such, processing time for these items may be 3-7 business days to ensure quality craftsmanship. We will provide a specific processing estimate for 3D-printed items in your order confirmation email.
3. Delivery Timelines
Delivery times vary by destination and shipping method. Below are estimated delivery windows (from the date of shipment, not order placement):
| Destination Type | Estimated Delivery Time | Notes |
|---|---|---|
| United States (Domestic) | 3-7 business days | Standard shipping via USPS/FedEx; expedited options available for an additional fee (upon request). |
| Canada | 5-10 business days | May be delayed by customs processing (rare, as duties/taxes are pre-paid). |
| Europe | 7-14 business days | Delivery to remote regions may take 1-2 additional weeks. |
| Asia Pacific | 7-15 business days | Includes Australia, New Zealand, Japan, South Korea, and Southeast Asia. |
| South America, Africa, Middle East | 10-21 business days | Remote destinations may require 2-3 additional weeks; customs processing times vary by country. |
3.1 Timing Disclaimers
- Estimated delivery times are provided as guidelines only and are not guaranteed. Delays may occur due to factors beyond our control, including:
- Customs inspections (even with pre-paid duties/taxes).
- Weather conditions, natural disasters, or public health emergencies.
- Carrier delays (e.g., high shipping volumes during holidays).
- Incorrect or incomplete shipping information provided by the customer.
- We are not liable for delays in delivery caused by third-party carriers or external circumstances. If your order has not arrived within the estimated window, please contact us for assistance (see Section 7).
4. Shipping Information & Requirements
4.1 Accurate Shipping Details
You are responsible for providing complete, accurate, and current shipping information (name, address, phone number, email). We are not liable for lost, delayed, or misdelivered orders due to incorrect or incomplete shipping details. If you need to update your shipping information after placing an order, please contact us immediately at service@lscfk.com—we can only modify shipping details if the order has not yet been shipped.
4.2 Address Restrictions
We cannot ship to P.O. boxes, APO/FPO addresses, or temporary addresses (e.g., hotels) for wholesale orders or high-value jewelry items. For retail orders, P.O. box delivery may be available via select carriers (U.S. only)—we will notify you if your address is ineligible.
4.3 Signature Requirements
- For orders exceeding $200 USD (retail) or all wholesale orders, a signature may be required upon delivery to ensure security.
- If no one is available to sign for the delivery, the carrier will leave a delivery attempt notice and may re-deliver the package or hold it at a local facility for pickup.
5. Tracking Your Order
Once your order is shipped, we will send a shipping confirmation email to the address provided at checkout. This email includes a unique tracking number and a link to the carrier’s website, where you can monitor the status of your delivery in real time.
- Tracking information may take 24-48 hours to update after shipment (due to carrier processing).
- For international orders, tracking may only be available until the package exits the U.S.—some destination countries may not provide end-to-end tracking.
6. Shipping for Wholesale Orders
6.1 Bulk Shipping
Wholesale orders (large quantities or oversized packages) may be shipped via freight or pallet delivery for efficiency. We will coordinate with you to confirm the best shipping method, and delivery times may be adjusted based on the order size and destination.
6.2 Customized Shipping Arrangements
If you have specific shipping requirements (e.g., expedited delivery, preferred carrier, white-glove service), please contact our wholesale support team at service@lscfk.com prior to placing your order. We will work with you to accommodate your needs, and any additional costs (if applicable) will be agreed upon in advance.
7. Lost, Damaged, or Missing Shipments
7.1 Lost or Delayed Shipments
If your order does not arrive within the estimated delivery window, or if tracking shows the package as “delivered” but you have not received it:
- Contact us within 14 days of the estimated delivery date (U.S.) or 30 days (international) with your order number and tracking details.
- We will initiate a carrier trace or investigation to locate the package.
- If the package is confirmed lost, we will offer a full refund, replacement, or store credit (per your preference).
7.2 Damaged Shipments
If you receive a package that is damaged (e.g., broken jewelry, dented 3D-printed toys, torn packaging):
- Document the damage with clear photos/videos of the item(s), packaging, and shipping label.
- Contact us within 7 days of delivery to report the issue.
- We will arrange for a replacement or full refund (including any associated costs) after verifying the damage. You may be asked to return the damaged item(s) for inspection—we will cover all return shipping costs.
8. Returns & Shipping
For information on return shipping (including eligibility, process, and costs), please refer to our Refund Policy. We offer free return shipping for items returned due to our error (defective, damaged, or incorrect products). For customer-initiated returns (non-error-related), you are responsible for return shipping costs (unless otherwise specified in our Refund Policy).
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping regulations, or business practices. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the changes.
10. Contact Us
If you have questions, concerns, or need assistance with shipping, tracking, or delivery, please contact our customer service team:
- Company Name: TRENDY LA WHOLESALE LLC
- Email: service@lscfk.com
- Mailing Address: 9107 BELLAIRE BLVD APT 115, HOUSTON, TX 77036, USA
- Website: https://lscfk.com/
- Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
By placing an order with TRENDY LA WHOLESALE LLC, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.