Refund Policy

Thank you for choosing TRENDY LA WHOLESALE LLC (“we,” “us,” or “our”) for your wholesale jewelry, specialty gifts, and fidget toy needs (including our popular 3D Printed Dragon with Surprise Egg collection). We stand behind the quality of our products and are committed to ensuring your satisfaction. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds when purchasing from our website https://lscfk.com/. By placing an order with us, you agree to comply with the provisions below.

1. Eligibility for Returns & Refunds

To qualify for a return, exchange, or refund, the following conditions must be met:
 
  • Timeframe: You must initiate a return request within 30 calendar days from the date of delivery (as confirmed by shipping carrier tracking information).
  • Product Condition: Items must be unused, unaltered, and in their original packaging with all tags, labels, and accessories intact. This applies to both jewelry (e.g., no signs of wear, scratches, or resizing) and specialty items (e.g., unopened 3D Printed Dragon with Surprise Egg toys, undamaged packaging).
  • Proof of Purchase: You must provide a valid order number, invoice, or other proof of purchase to process your request.
  • Exceptions: Customized or personalized products (made to your specific specifications) are non-refundable unless they arrive defective or damaged.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is:
 
  • Defective (e.g., broken jewelry clasps, malfunctioning fidget toy joints, faulty materials),
  • Damaged during shipping (e.g., dented packaging, broken items),
  • Incorrect (e.g., wrong product, wrong color, wrong quantity),
 
Please contact us within 7 calendar days of delivery to report the issue. We will require:
 
  • Photos/videos of the defective, damaged, or incorrect item(s),
  • Photos of the original packaging,
  • Your order number and delivery details.
 
Upon verification, we will offer one of the following solutions at no cost to you:
 
  • A full refund (including original shipping costs),
  • A free replacement of the item(s),
  • Store credit for the full value of the item(s).
 
We may request the return of the defective/damaged/incorrect item(s) for inspection, and we will cover all return shipping costs in such cases.

3. Return & Refund Process

To initiate a return or refund for eligible items (non-defective/non-damaged/non-incorrect):
 
  1. Submit a Return Request: Contact our customer service team via email at service@lscfk.com with the subject line “Return Request – [Your Order Number].” Include your order number, reason for return, and photos of the item(s) and packaging (if applicable).
  2. Receive Return Authorization: We will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) number and detailed return shipping instructions. Do not ship items without a valid RA number—unauthorized returns will not be accepted or processed.
  3. Ship the Item(s) Back: Package the item(s) securely in the original packaging (or equivalent) and include the RA number on the outside of the package. You are responsible for return shipping costs unless the return is due to our error (defective/damaged/incorrect item). We recommend using a trackable shipping service, as we are not liable for lost or misplaced return shipments.
  4. Inspection & Processing: Once we receive and inspect the returned item(s) (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility for a refund, exchange, or store credit.
  5. Refund Disbursement: Approved refunds will be issued to your original payment method within 5-7 business days of inspection. Please note that processing times may vary depending on your bank or payment processor—allow additional time for the funds to appear in your account.

4. Exchange Policy

If you wish to exchange an eligible item for a different product, color, or size:
 
  • Follow the return process outlined in Section 3 (Steps 1-3) and specify “Exchange Request” in your email.
  • Once we receive and inspect the returned item(s), we will process the exchange and ship the new item(s) to you.
  • If the new item(s) have a higher value than the returned item(s), you will be invoiced for the difference. If the new item(s) have a lower value, we will issue a refund for the difference or credit it to your account (per your preference).
  • Standard shipping costs for the exchanged item(s) will be covered by us for domestic orders; international exchange shipping costs may apply (excluding customs/duties, which are covered under our free worldwide shipping policy for original orders).

5. Non-Refundable Items

The following items are non-refundable, non-exchangeable, and non-returnable:
 
  • Customized or personalized products (unless defective/damaged/incorrect),
  • Items returned after the 30-day eligibility period,
  • Items that are used, altered, damaged by the customer, or missing tags/packaging,
  • Gift cards (if applicable),
  • Items purchased during promotional sales or clearance (unless defective/damaged/incorrect).

6. Shipping & Handling Fees

  • Original shipping costs for non-defective/non-damaged/non-incorrect returns are non-refundable.
  • We offer free worldwide shipping and returns for all eligible returns due to our error (defective/damaged/incorrect items), including coverage of customs and duties taxes.
  • For regular returns (customer-initiated, non-error-related), you are responsible for return shipping costs and any customs/duties fees incurred.

7. Cancellations

You may cancel an order before it is shipped by contacting us at service@lscfk.com with your order number and cancellation request. If approved, a full refund will be issued within 5-7 business days. Once an order has been shipped, cancellations are no longer possible, and you must follow the return process outlined above.

8. Dispute Resolution

If you disagree with our decision regarding a return, refund, or exchange, please contact us with additional information or evidence to support your claim. We will review your case promptly and work to resolve the issue fairly.

9. Contact Us

For questions, concerns, or to initiate a return, exchange, or refund request, please contact our customer service team:
 
  • Company Name: TRENDY LA WHOLESALE LLC
  • Email: service@lscfk.com
  • Mailing Address: 9107 BELLAIRE BLVD APT 115, HOUSTON, TX 77036, USA
  • Website: https://lscfk.com/
  • Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the changes.
 
By placing an order with TRENDY LA WHOLESALE LLC, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.